Shipping Locations
We currently ship within the United States, the United Kingdom, Canada, Australia, and New Zealand.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has been processed, it will be handed over to our shipping partner.
Estimated Delivery Time
Estimated delivery time is 6–12 business days after shipment.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping costs are displayed at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear.
Shipping Delays
Lumivae is not responsible for delays caused by shipping carriers or events outside our control. If your order is taking longer than expected, contact us and we’ll help you track it down.
Incorrect Address
Please make sure your shipping address is correct at checkout.
We are not responsible for orders delayed, lost, or returned because the customer provided an incorrect or incomplete address.
Lost or Damaged Packages
If your package arrives damaged or you believe it was lost in transit, contact us right away at info@trylumivae.com and we’ll make it right with a replacement or a refund, as described in our Refund Policy.
Contact Us
If you have any questions about shipping, contact us at:
Lumivae is operated by Rebecca Esteves, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.